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Consumers across the country are dealing with phone bills, cell phone contracts, cable packages and Internet scams.  If you are experiencing problems, you are not alone.  Search our database of stories to find one that most closely matches the situation in which you find yourself.  We don’t have all the answers to every problem consumers may face, but some consumers have shared solutions and suggestions. If you have a story, please share it, consumes across the country are waiting to hear from you!  Read through each story or search within the section.

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Showing 5 of 236 stories. Company=All. Category=All. State=All.
9-Sep-2008
| Digital TV Transition
I sent for my coupons promptly.  After receiving them, I set them aside to wait for the converters to become available and for some evaluations to appear.  The considerable heaps of papers etc. on my large desk ate them, but I finally excavated them, only to discover they had expired.   ...
9-Sep-2008
| Digital TV Transition
When I applied for coupon, the automated response stated that someone at same address already applied so I was ineligible. I appealed because there are multiple apartments at my address. Appeal was rejected with same explanation originally given. No contact information provided for follow-up, either in the rejection email or ...
7-Sep-2008
| Digital TV Transition
After receiving our coupons we were not able to purchase converter box online. We next went to two stores, Wal-Mart and Radio Shack, but they were both out of stock. We wanted to get the best box for our system; however, while we were waiting our coupons expired.  Once again ...
7-Sep-2008
| Digital TV Transition
I signed up myself and my sister for the DTV coupons. I received one coupon (card), and every time I went to purchase a converter, they were out of stock.  The coupon has since expired.  My sister never received her coupon at all, and now she is ineligible for replacement.
7-Sep-2008
Zenith | Digital TV Transition
I ordered 2 coupons early in the program.  Then I read about the current converter boxes and realized that none of them were very good.  I decided to wait until fall to research again and get a box, knowing that more options would be available. I never noticed the expiration ...
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All of these stories have been provided by actual consumers and submitted via HearUsNow.org’s interactive bulletin-board computer service – “Share Your Story.” HearUsNow.org does not provide or create of any of these stories. Accordingly, HearUsNow.org and Consumers Union cannot endorse or adopt such third party provided information or content. For information on our Privacy Policy please click here.

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