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Consumers across the country are dealing with phone bills, cell phone contracts, cable packages and Internet scams.  If you are experiencing problems, you are not alone.  Search our database of stories to find one that most closely matches the situation in which you find yourself.  We don’t have all the answers to every problem consumers may face, but some consumers have shared solutions and suggestions. If you have a story, please share it, consumes across the country are waiting to hear from you!  Read through each story or search within the section.

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Showing 5 of 365 stories. Company=All. Category=All. State=All.
9-May-2005
Verizon Communications | Service Problem
Verizon does not send me ALL the Calling Names (Caller ID) for display on my phone even though I pay for the service.  It is fraud and they just don't care. This affects every Verizon customer who buys Caller ID (and many other carriers customers, too).  Telemarketing companies call and ...
4-May-2005
SBC Communications | Billing Problem
I was billed by OAN Services Inc. and Telseven LLC thru SBC for bogus Directory Assistance calls to Nevada.  I called Telseven and was unable to get a real person on the line; I left a message. I called OAN Services Inc. I talked to service representative.  I disputed the ...
24-Apr-2005
AT&T Wireless | Billing Problem
When I switched from AT&T Wireless to Cingular I wanted the same basic plan at the same basic price.  I stated this at least three times and they assured me that I would pay the same amount.  I now pay about $5.00 more each month.  Cingular does not explain the ...
24-Apr-2005
| Billing Problem
We've heard horror stories about teenagers running up charges on their cell phones. More issues are emerging... New phones provide easy access to the Internet - and there is no way for parents to disengage the capability. First problem - all of the safety issues that have arisen surrounding access ...
22-Apr-2005
Verizon Wireless | Connection Problem
My reception is extremely poor or non-existent in between small mountains, large mountains, and inside most stores. Can't anything be done to get better reception? I am charged the same amount of money for service whether I live in an area with poor reception (I now live in Petaluma, CA) ...
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All of these stories have been provided by actual consumers and submitted via HearUsNow.org’s interactive bulletin-board computer service – “Share Your Story.” HearUsNow.org does not provide or create of any of these stories. Accordingly, HearUsNow.org and Consumers Union cannot endorse or adopt such third party provided information or content. For information on our Privacy Policy please click here.

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