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Consumers across the country are dealing with phone bills, cell phone contracts, cable packages and Internet scams. If you are experiencing problems, you are not alone. Search our database of stories to find one that most closely matches the situation in which you find yourself. We don’t have all the answers to every problem consumers may face, but some consumers have shared solutions and suggestions. If you have a story, please share it, consumes across the country are waiting to hear from you! Read through each story or search within the section.
Showing 5 of 365 stories. Company=All. Category=All. State=All.
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Our company has been trying to get a rate plan to suit our company's needs since February of 2005. We have had many billing issues that have never been resolved. Our representative agreed that we should not continue to pay for billing errors so she made arrangements to put our ...
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I had a phone that was not working properly in June of 2005. Before I could get it in to Verizon, I accidentally dropped it in the mud at work. Since it was scratched and dirty, I assumed I would have a problem returning it, so I decided to buy ...
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The newer phones allow for downloads, including Instant Message downloads where you can use your phone to send or receive IMs. I was not aware of this until my teenage daughter discovered the feature, downloaded an IM service, and assumed it is just like text messaging. It is billed as ...
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I have had many, many problems with Verizon. Usually they blatantly lie to sell me something and then transfer me from one customer service representative to another, all with very different explanations. But those are other stories. Recently, I had a bill three times the normal amount, because I thought ...
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My son's cell phone went bad a couple of months ago, and Sprint said that it was water damaged and that we had to buy a new one. My son said that he never got the phone wet, but I thought he probably did because otherwise why would they say ...
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All of these stories have been provided by actual consumers and submitted via HearUsNow.org’s interactive bulletin-board computer service – “Share Your Story.” HearUsNow.org does not provide or create of any of these stories. Accordingly, HearUsNow.org and Consumers Union cannot endorse or adopt such third party provided information or content. For information on our Privacy Policy please click here.
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