The following items are from Consumer Reports, these resources will only be available without subscription for a limited time.
Slash Your Phone Bill: An interactive worksheet that will help you save money on your phone bills.
Decipher Your Phone Bill: Consumer Reports article on understanding taxes, fees and surcharges. Before you sign a contract, read the fine print the extras can add some 20 percent to your monthly tab.
Headset types: Before considering anything else, choose the style you prefer: Consumer Reports analyzes the pros and cons of each headset type.
Internet phoning: How the newest calling system works: Graphic which helps illustrate how the Voice over Internet Protocol (VoIP) system works.
You can also read about the policy surrounding these issues in What’s at Stake.