hearusnow.org

Share Your Story: Phones & Cell Phones

Share Your Story
Showing 5 of 319 stories. Company=All. Category=All. State=All.
22-Nov-2008
Verizon Wireless | Billing Problem
I believe there is a serious misrepresentation of service with Verizon Wireless's "Inpulse Pay As You Go" plan. Apparently it is their policy to just keep the money of your current balance if you do not "refill" your prepaid phone. There is no warning of this policy in any of ...
7-Nov-2008
Verizon Wireless | Contract Problem
My daughter's phone was with Surewest. Her phone was stolen, and we went in to replace it. This was June 2008, and there were 8 months left on her contract.  Surewest only had 3 phones to choose from (none of which we wanted), and they explained it was due to the ...
30-Oct-2008
Sprint | Billing Problem
On 8/17/08, my house burned. Two local kids, aged 9 and 14, broke in, painted my cats with latex paint, smashed my electronics, stole some stuff and then tried to burn the house down. The damages were in excess of $125,000. I moved into a rental, but I needed internet ...
22-Oct-2008
ALLTEL | Contract Problem
Below is the email I sent to Alltel Corporate Headquarters.  It details my experience and what I want as a solution:   To whom it may concern, Let me state right from the start that I sincerely doubt that my response from corporate will be satisfactory, but here it goes.  I ...
10-Oct-2008
AT&T Wireless | Service Problem
We have been in numerous conversations with various levels of the inept associates at AT&T with no resolve. Their lack of follow-through with improvements to quality of service in various areas of Los Angeles is appalling. It seems like they only wish to market more stupid services to the younger ...
Share Your Story

Consumers Union, publisher of Consumer Reports magazine, is an independent nonprofit testing, educational and information organization serving only the consumer. We are a comprehensive source of unbiased advice about products and services, personal finance, health, nutrition and other consumer concerns. Since 1936, our mission has been to test products, inform the public and protect consumers. All information © Consumers Union.