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Consumers across the country are dealing with phone bills, cell phone contracts, cable packages and Internet scams. If you are experiencing problems, you are not alone. Search our database of stories to find one that most closely matches the situation in which you find yourself. We don’t have all the answers to every problem consumers may face, but some consumers have shared solutions and suggestions. If you have a story, please share it, consumes across the country are waiting to hear from you! Read through each story or search within the section.
Showing 5 of 51 stories. Company=All. Category=All. State=All.
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I spent about half a day contacting Earthlink, who told me they handed off that business to HughesNet and that I needed to take it up with HughesNet. I went back and forth with both companies but ultimately feel that Earthlink was straight up and the problem was with HughesNet.
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My DSL was much slower than advertised depending on time of day. Beginning several months ago, getting completely kicked off net would occur with increasing frequency. My repeated attempts to contact customer service only resulted in 25+ minutes of hold time. Upon initiation of service 31 months ago, I signed ...
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Clearwire told me its download speed was the same as my current ISP, Comcast, and offered its internet and long distance services for half what I paid at Comcast. After it was installed I ran a test and found Clearwire was ten times slower. I cancelled my contract and asked ...
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Although Internet Service Providers (ISPs) have escaped being regulated as a utility by local and state government, I believe that they should be forced by the authorities to deliver their services as advertised. I signed for Internet service with Comcast, which transferred my account to Time Warner Cable/Road Runner. As ...
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When I logged onto my Verizon email from work on October 1, 2008, I typed my login and password and was placed in someone else's email. Each time I logged in, I was sent into a different email account. I had full access to all of these email accounts. I ...
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All of these stories have been provided by actual consumers and submitted via HearUsNow.org’s interactive bulletin-board computer service – “Share Your Story.” HearUsNow.org does not provide or create of any of these stories. Accordingly, HearUsNow.org and Consumers Union cannot endorse or adopt such third party provided information or content. For information on our Privacy Policy please click here.
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