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FAQ: Who runs the registry and who can I complain to if the calls do not stop?

The National Do Not Call Registry is managed by the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC), and state law enforcement officials. If you have a complaint, contact the FTC at their web site. Read More

FAQ: Where can I sign up for the National Do Not Call Registry?

The National Do Not Call Registry gives you an opportunity to limit the telemarketing calls you receive. To add your telephone number to the national registry, go to www. Read More

FAQ: Why are there so many new area codes?

The laws of mathematics have a lot to do with it. Each area code prefix includes 7,920,000 available phone numbers. Read More

FAQ: What is Voice over Internet Protocol, and is it an alternative to regular telephones?

Voice over Internet Protocol (or VoIP) is just what it sounds like – the ability to make and receive phone calls using a broadband Internet connection. At present, VoIP is exempted from virtually all of the public interest obligations and consumer protections that apply to other telecommunications services. Read More

FAQ: How can we keep telephone connections affordable for rural, Native American and other communities?

Rural residents and Native American communities have relied on the universal service system to keep basic rates affordable.   Threats to universal service funding and programs could result in rural consumers paying significantly higher local phone rates. Read More

FAQ: What is "universal service" and how is it funded?

One of guiding principles of telecommunications policy has been achieving the goal of "universal service,"  — providing  access to affordable telephone service to everyone in the country, whether low income, disabled, or living in rural areas, where a small number of customers scattered over great distances would lead to higher charges based on higher  network costs. Programs to achieve this goal are part of the federal Universal Service Fund, supported by surcharges on interstate and international phone service. Read More

FAQ: Can cell phones really compete with regular phones?

Maybe. If you ask people younger than 30, they may say yes. Read More

FAQ: What are all of those fees and surcharges on my phone bill?

It's like getting nickled and dimed to death sometimes. Consumers are more and more frustrated by the ever-growing number of add-on fees and surcharges that show up on their phone bills. Read More

FAQ: Do I have a choice of local phone service providers?

Theoretically, yes. In reality, not so much. Read More

FAQ: How can cell phones help more people in an emergency?

Cell phones are capable of doing more than they do now to help citizens in emergencies. One important step in the right direction would be if cell phones could help paramedics or other responders know where you are – even if you are unconscious after an accident. Read More
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