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FAQ: What is broadband?

Broadband refers to the high-speed transmission of data between computers.   It allows users to access the Internet at significantly higher speeds than older connections such as dial-up. Read More

FAQ: What is spyware and can I avoid it?

It is Internet jargon for software put into your computer to secretly gather information about you and relay it to advertisers and others who might be interested in knowing more personal information about you.   You might not be aware if your computer is infected. Read More

FAQ: Is there a way to get rid of spyware?

Yes, just as spyware is a kind of software, there is software to remove and avoid it. Since EarthLink, an Internet Service Provider, began offering free anti-spyware tools, each scan has found an average of six such programs. Read More

FAQ: What are some ways I can prevent identity theft on the Internet?

Identity theft is a crime of opportunity. Along with guarding your email, checking your financial statements properly and ordering annual credit reports, the following tips will help reduce your chances of becoming a victim of ID theft: Be stingy with information. Read More

FAQ: Is my privacy protected on the Internet?

Not necessarily.   The Internet is a public information highway. Read More

FAQ: What about all the spam in my inbox?

Consumers Union and other organizations are continuing to work to end spam by supporting laws that keep spammers from flooding your inbox.   In the meantime, people can get spam filters and use them to report when spam comes into their inboxes. Read More

FAQ: Is anything being done to encourage competition in offering broadband to rural areas?

The government has offered $2 billion in low-interest loans for broadband access in rural areas. But the companies still do not have a great deal of incentive to provide access in rural areas because it costs a lot to lay the cable lines or the phone lines. Read More

FAQ: As phone companies and cable operators fight to dominate Internet connections, what's it mean for us?

While phone companies and cable operators are competing with each other to sell consumers broadband access to the Internet, they are not competing everywhere.   For business customers in cities there are choices between phone and cable companies for high speed connections, but the competition has not yet reached rural areas. Read More

FAQ: Are there different types of broadband?

Yes. The phone companies offer Digital Subscriber Line (DSL) service, and cable companies offer cable modem services. Read More
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