My first bill is substantially higher than the price I saw advertised.
While advertisements might be clever and appealing, don't rely solely on ads when choosing wireless phone service. Thousands of people complain to the Federal Communications Commission (FCC) each year about cell phone marketing. Add on taxes and fees that aren't in the advertised price can add 20% or more to the bill. However, sometimes consumers end up on plans that are different from the one they intended to purchase. If your cell phone company does not resolve your concerns, you can file a complaint.
I can't use my phone with another cell phone company.
Different companies' networks are not necessarily compatible with each other, so switching service usually means purchasing a new phone. Some phone companies "lock" handsets so they cannot be used on otherwise compatible networks.
My service is not living up to promise, but the company won't let me out of my contract without paying a huge fee.
Most plans charge hefty early termination fees to end service before the end of a contract period. This is particularly frustrating for consumers who are experiencing problems with service. Consumers who have a dispute should file a complaint.
My contract term was extended without my knowledge.
Often consumers don't realize that whenever they make a change to their cell phone plan, such as adding minutes or new features, the contract term is extended. For example, after 3 months into a one year plan you realize you need more "anytime" minutes and ask to upgrade your service. The company considers you on a new plan, and therefore a new contract, extending one year from the date you requested the change.
Switching cell phone companies and keep my cell number. Am I paying more when I switch cell phone companies but keep my number?
Wireless phone companies must let consumers keep their phone numbers when switching cell phone companies, and in most parts of the U.S. consumers are able to transfer their home phone number to a cell phone. That means you can change providers and keep the same phone number, making the transition seamless to your family, friends, and business contacts. Cancellation fees would apply if you try to leave your contract early. The Federal Communications Commission has said the process of switching over the phone number should take a few hours, although in practice it has often taken several days. Although most wireless companies already charge a monthly fee to cover "number portability" expenses, they may also charge an additional one-time fee at the time the consumer requests the phone number transfer.
