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When filing a complaint, explain in detail, with documentation, what the problem is, who it is with, what you have done and what you want to be done.
- Identify the business. Include the name and current address of the business. An agency will not be able to help very much without the firm's current address.
- Describe the problem. Describe as completely as you can the problem with the product or service you have purchased. Were you told something that was untrue? Describe what you were told and how it was untrue.
- Explain what you want the business to do. Specifically state how much money should be refunded or exactly how you want a product fixed or a service performed.
- Include photocopies/documentation. In written complaints, always include photocopies of documents relevant to your complaint, including receipts, warranties, both sides of cancelled checks, contracts, etc. Do not send originals. Only send copies, except upon request of the agency to which you are making your complaint (and if you're asked to send the original, make sure you keep a copy). Often agencies that allow you to file complaints on line will ask for a follow in writing, with supporting documentation.
- File your complaint with all appropriate agencies. Remember, the squeaky wheel gets the grease. Sometimes it is not clear if a state or federal agency should handle a complaint. Not all complaints filed with government agencies result in fines or meaningful actions, but voicing concerns to regulators will ensure that disputes and inquiries are recorded and responded to.
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