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Consumers with service or billing problems related to VoIP should contact state and local consumer protection agencies charged with enforcing laws related to general consumer protection, fraud and contracts.  We also urge consumers to file a copy of their complaints with federal and state regulators to alert them to problems in the marketplace.

  • Complain to your VoIP service provider

When you have a complaint, start by asking your VoIP service provider to resolve it. Your monthly phone bill should list contact information, which will generally be in the form of a 1-800 number. 

The Federal Citizen Information Center also lists corporate contact information for dozens of firms, including many (but not all) telecommunications companies.

  • Complain to state attorneys general offices and consumer protection agencies

State attorneys general and consumer protection offices will often handle complaints about fraud and contract disputes.  Some provide mediation services. Based on consumer complaints, state attorneys general have filed lawsuits against phone companies, resulting in refunds to consumers and agreements by some companies to reform certain practices.

Find your Attorney General and your local consumer protection agency.

  • Complain to your State Public Utility Commission (PUC)

Regulators in several states have proposed consumer protections for VoIP, only to be stopped by court challenges. Filing a complaint with your state utility regulator helps build a record of problems in the market.

Each state has a government agency, generally called a "public utility commission" (PUC), "public service commission" (PSC) or "corporation commission" that oversees telephone companies. To locate your state's 'PUC' on the web, visit the National Association of Regulatory Utility Commissioners  and find your state on the interactive map or dropdown menu. PUC web sites will typically provide contact info and/or online methods of filing a complaint.

  • Complain to the Better Business Bureau

Better Business Bureaus (BBBs) are nonprofit organizations supported by business members. The BBB will take consumer complaints and attempt to resolve them.

  • Complain to the Federal Communications Commission (FCC)

We urge consumers to send a copy of their VoIP complaint to the FCC, to alert federal regulators of problems in the market.

In order to file the complaint, consumers must submit:

    • their contact information
    • the names of all companies involved in the dispute
    • the names of company representatives contacted
    • the dates of correspondence with the company

Consumers are also encouraged to maintain documentation of the billing or service problem.

The FCC accepts complaints by mail, telephone, fax, email, and on its online complaint page.

Submit your complaint to the FCC:

Federal Communications Commission

Consumer & Governmental Affairs Bureau

Consumer Complaints

445 12th Street, SW

Washington, D.C. 20554

    • By phone: 

Toll Free: 1-888-CALL-FCC (1-888-225-5322)

TTY: 1-888-TELL- FCC (1-888-835-5322)

    • By fax:  Toll-Free: 1-866-418-023
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