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VoIP is a technology that enables consumers to make local and long distance phone calls via the Internet using a broadband connection, typically using a regular telephone connected to an adapter on the broadband line. This type of phone service has attracted the attention of several major companies and more than four million customers so far, but it is also gaining wider use before many fundamental issues of service quality and emergency use have been resolved.

ConsumerReports.org provides many practical tips about VOIP services. Most are available free of charge. (Click here to access the latest reports on VOIP services from ConsumerReports.org)

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